Track your shipment
Enter the tracking number from your booking confirmation to see the current status and the full history of your consignment.
Tracking questions
Common answers first. Our team handles anything else directly.
Customer ServiceWhere do I find my tracking number?
The tracking number is issued when the shipment is booked and appears on your receipt and on the confirmation mail we send. It is a short reference made up of letters and numbers.
How often is tracking information updated?
The record is updated each time the consignment reaches a new point in the network. Long haul legs may show fewer updates because the shipment is in motion between two checkpoints.
My tracking number is not recognised. What should I do?
Check the number for missing or repeated characters first. A record can also take a short while to appear after booking. If it still fails, contact us with your booking details and we will look it up.
Do I need an account to track a shipment?
No. Tracking is open to anyone holding a valid tracking number. There is nothing to register and nothing to log into.